Performance Transformation
To achieve significant improvements in performance in efficiency or cost, organisations often require a fundamental re-think of how they deliver services.
Our Performance Transformation Service Line has “bottled” Serco’s transformation successes. We assess capability and compare this with our models of high performance. We apply our service know-how to deliver a sustainable step-change in organisational capability.
We provide the following services:
Our ‘What Good Looks Like’ diagnostic model benchmarks client delivery against best- in-class performance of organisations delivering frontline servicesOur Capability and Delivery Reviews offer root and branch diagnostics of an organisation’s ability to deliver its required outcomes, and the organisational capability gap to be spannedOur ‘Outsourcing for Results’ methodology draws upon our Outsourcing heritage and assesses an organisation’s efficiency and readiness for a transformational path. We help clients build outsourcing services that are responsive to their requirements so that they can get things right first timeThe ‘Serco Way for Transformation’ methodology draws upon best-practice and lessons learned from Serco’s contracts and provides clients with a transformation toolkit – an end-to-end method for a benefits focussed, efficient transformation programme
To find out more, contact performancetransformation@serco.com
Methodologies and Case Studies
Speak to the Outsourcers for advice on outsourcing
Outsourcing for Results Methodology
An overview of how we have distilled the best from Serco's experience of delivering outsourced contracts to help advise our clients on outsourcing.
A detailed description of our ten component methodology that advises clients about the factors that need to be made if outsourcing is to deliver the anticipated benefits.
Innovation in action - Project Artemis
A hands on approach
Tailored solutions proven to deliver
Serco Consulting brochure
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