Operational Strategy and Transformation

Operations-based transformations, using approaches such as Lean and Six Sigma, offer a proven solution to the challenges facing organisations today. A successful approach can greatly improve the quality of service delivery, embed a culture of continuous improvement,
and reduce costs.

A fully successful approach, however, cannot limit itself to Lean tools. Our capabilities
are built around supporting clients on the journey to becoming a fully Lean enterprise, from initial proof of concept, through capability development, to enabling a wider enterprise
transformation.

We have an experienced team of experts with a proven track record of designing and delivering major operations transformation in both the private and public sector.
We provide the following services:
Development of operating strategy, including operational reviews and benchmarkingDesign and implementation of Lean transformations, including conduct of operational diagnostics, supporting pilots and large scale deployment Service and operating model design, including ‘voice of the customer’ analysis, benchmarking, end-to-end review and design of target operating modelsDevelopment of operations management capability, including competency assessment, expert development and coaching, conduct of Lean ‘academies’ and expert accreditationOperations research, including advanced analytical problem-solving, optimisation and simulation

To find out more, contact operationalexcellence@serco.com