Serco Consulting is the independent consulting arm of Serco, a FTSE 250 international services company

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We specialise in helping public sector organisations to improve their operational performance by advising on, designing, and implementing strategic business solutions. We are equipped with the skills and expertise required to address any organisational challenge – no matter how large or complex. Our clients tell us that they value our friendly hands-on approach to consulting. But it’s our ability to deliver real tangible results that we’re really proud of.

What We Do

Realise the full potential of your people through leadership assessment, coaching, training and development.

Understand your customers’ behaviour and preferences. Optimise your channels to enhance their customer journey.Learn More

Improve your organisations performance by analysing and remodelling its operational processes.

Increase productivity, reduce lead times, and benefit from cost savings.Learn More

We can help you to implement your organisation’s strategy and achieve your goals.

We support the delivery of complex transformation programmes which involve people, processes and technology.Learn More

Are you interested in a career as a public sector consultant? We are currently looking for well-rounded, ambitious problem solvers to join our team.


Where We Work

Local Government

Local Government

We work with Local Authorities across the UK and understand the importance of maintaining high quality service delivery to citizens whilst making cost and efficiency savings to mitigate funding cuts.

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Central Government

Central Government

We regularly work with ministerial departments, government agencies and public bodies including the Home Office, UK Border Agency, DEFRA and the Ministry of Justice.

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We help healthcare providers to identify opportunities to make efficiency savings whilst improving the delivery of critical front-line services and enhancing patient experience.

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We have extensive experience of working in secure locations to deliver highly confidential contracts for the Ministry of Defence.

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We work in aviation, light rail and heavy rail and have recently helped airlines, airports and rail service providers to improve their operational efficiency and enhance the customer experience.

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Private Sector

Private Sector

Our research labs help businesses to gain competitive advantage by providing invaluable insight into customer behaviour, user experience and product testing services. Our portfolio includes many blue chip clients including the BBC, American Experess, Amazon, Microsoft and Aegon.

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Media Centre

Latest News

1910, 2015

Delivering innovative, customer-focused outcomes from HR!

October 19th, 2015|0 Comments

If internal views, home-spun solutions and the results of previous change programmes were the best predictor of future outcomes, then predicting programme success, benefits realisation, […]

508, 2015

Local Government Roundtable

August 5th, 2015|0 Comments

Delivering More for Less: Meeting Citizen Needs in Times of Austerity


Representatives from Hertfordshire, Buckinghamshire and Melton Borough Councils, associates and industry professionals recently attended our […]

1007, 2015

User Led Transformation

July 10th, 2015|0 Comments

Could the users shape transformation in your organisation?

It is really surprising how long it has taken for customer experience to be recognised as a key […]

707, 2015

Defence Survey

July 7th, 2015|0 Comments

Serco Consulting has launched our 2015 Defence survey. The purpose of this survey is to help us to better understand the impact of changes currently […]


Serco in Action – Dubai Metro

June 10th, 2014|0 Comments

Serco – Bringing Services to Life

January 31st, 2014|0 Comments

Charity Work

  • Homeless charity

Helping the Homeless

September 26th, 2014|0 Comments

Serco employees have made sure old uniforms will be put to good use by donating […]

  • Bikeride

London to Brighton Bike Ride

September 25th, 2014|0 Comments

A team of cyclists from Serco Consulting completed a gruelling 73 miles off-road bike-ride from […]

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Consultant Volunteers as International Citizen in Zimbabwe

January 13th, 2014|0 Comments

Serco Consultant Susannah Johnson has returned from a three months sabbatical in Zimbabwe as part […]

  • kilimanjaro

Consultants Conquer Kilimanjaro

December 11th, 2013|0 Comments

Four members of the Serco Consulting team climbed Mount Kilimanjaro in November and raised thousands […]