Serco Consulting is the independent consulting arm of Serco, a FTSE 250 international services company

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We can help your organisation to improve its operational performance by advising on, designing, and implementing strategic business solutions. We are equipped with the skills and expertise required to address any organisational challenge – no matter how large or complex. Our clients tell us that they value our friendly hands-on approach to consulting. But its our ability to deliver real tangible results that we’re really proud of.

What We Do

Realise the full potential of your people through leadership assessment, coaching, training and development.

Understand your customers’ behaviour and preferences. Optimise your channels to enhance their customer journey.Learn More

Improve your organisations performance by analysing and remodelling its operational processes.

Increase productivity, reduce lead times, and benefit from cost savings.Learn More

We can help you to implement your organisation’s strategy and achieve your goals.

We support the delivery of complex transformation programmes which involve people, processes and technology.Learn More

Are you interested in a career in consulting? We are currenty looking for well-rounded, ambitious problem solvers to join our team.


Where We Work

Local Government

Local Government

We work with Local Authorities across the UK and understand the importance of maintaining high quality service delivery to citizens whilst making cost and efficiency savings to mitigate funding cuts.

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Central Government

Central Government

We regularly work with ministerial departments, government agencies and public bodies including the Home Office, UK Border Agency, DEFRA and the Ministry of Justice.

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We help healthcare providers to identify opportunities to make efficiency savings whilst improving the delivery of critical front-line services and enhancing patient experience.

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We have extensive experience of working in secure locations to deliver highly confidential contracts for the Ministry of Defence.

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We work in aviation, light rail and heavy rail and have recently helped airlines, airports and rail service providers to improve their operational efficiency and enhance the customer experience.

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Private Sector

Private Sector

Our research labs help businesses to gain competitive advantage by providing invaluable insight into customer behaviour, user experience and product testing services. Our portfolio includes many blue chip clients including the BBC, American Experess, Amazon, Microsoft and Aegon.

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Media Centre

Latest News

1405, 2015

Book Launch – Staying Sane in Business

May 14th, 2015|Comments Off

On 29th and 30th May, Serco Consulting hosted three book launch events at ExperienceLab for ‘Staying Sane in Business’ written by Chris Welford and Jackie […]

1205, 2015

The Collaborative Economy – An Introduction

May 12th, 2015|Comments Off

Last week, Gavin Sambles and I attended a NESTA breakfast about the collaborative economy.  Representatives from AirBnB, Spice, Tooley Street Research and the University of Southampton […]

505, 2015

Raising the Productivity of Community Healthcare Teams

May 5th, 2015|Comments Off

Releasing  Frontline Services to Optimise Care

Community healthcare teams are under pressure as never before. Challenged by an increasing volume of referrals, they also have to care […]

2804, 2015

Building Operational Excellence

April 28th, 2015|Comments Off

Last week ten operational managers took part in a four-day Towards Operational Excellence training course run by Serco Consulting. Usually reserved for trainee Lean practitioners, […]


Serco in Action – Dubai Metro

June 10th, 2014|Comments Off

Serco – Bringing Services to Life

January 31st, 2014|Comments Off

Charity Work

  • Homeless charity

Helping the Homeless

September 26th, 2014|Comments Off

Serco employees have made sure old uniforms will be put to good use by donating […]

  • Bikeride

London to Brighton Bike Ride

September 25th, 2014|Comments Off

A team of cyclists from Serco Consulting completed a gruelling 73 miles off-road bike-ride from […]

  • Trio

Serco Trio Scale New Heights

August 4th, 2014|Comments Off

Serco employees have made sure old uniforms will be put to good use by donating […]

  • logo3

Consultant Volunteers as International Citizen in Zimbabwe

January 13th, 2014|Comments Off

Serco Consultant Susannah Johnson has returned from a three months sabbatical in Zimbabwe as part […]

  • kilimanjaro

Consultants Conquer Kilimanjaro

December 11th, 2013|Comments Off

Four members of the Serco Consulting team climbed Mount Kilimanjaro in November and raised thousands […]