Serco Consulting is the independent consulting arm of Serco, a FTSE 250 international services company

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We can help your organisation to improve its operational performance by advising on, designing, and implementing strategic business solutions. We are equipped with the skills and expertise required to address any organisational challenge – no matter how large or complex. Our clients tell us that they value our friendly hands-on approach to consulting. But its our ability to deliver real tangible results that we’re really proud of.

What We Do

Realise the full potential of your people through leadership assessment, coaching, training and development.

Understand your customers’ behaviour and preferences. Optimise your channels to enhance their customer journey.Learn More

Improve your organisations performance by analysing and remodelling its operational processes.

Increase productivity, reduce lead times, and benefit from cost savings.Learn More

We can help you to implement your organisation’s strategy and achieve your goals.

We support the delivery of complex transformation programmes which involve people, processes and technology.Learn More

Are you interested in a career in consulting? We are currenty looking for well-rounded, ambitious problem solvers to join our team.

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Where We Work

Local Government

Local Government

We work with Local Authorities across the UK and understand the importance of maintaining high quality service delivery to citizens whilst making cost and efficiency savings to mitigate funding cuts.

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Central Government

Central Government

We regularly work with ministerial departments, government agencies and public bodies including the Home Office, UK Border Agency, DEFRA and the Ministry of Justice.

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Health

Health

We help healthcare providers to identify opportunities to make efficiency savings whilst improving the delivery of critical front-line services and enhancing patient experience.

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Defence

Defence

We have extensive experience of working in secure locations to deliver highly confidential contracts for the Ministry of Defence.

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Transport

Transport

We work in aviation, light rail and heavy rail and have recently helped airlines, airports and rail service providers to improve their operational efficiency and enhance the customer experience.

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Private Sector

Private Sector

Our research labs help businesses to gain competitive advantage by providing invaluable insight into customer behaviour, user experience and product testing services. Our portfolio includes many blue chip clients including the BBC, American Experess, Amazon, Microsoft and Aegon.

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Media Centre

Latest News

1007, 2015

User Led Transformation

July 10th, 2015|Comments Off on User Led Transformation

Could the users shape transformation in your organisation?

It is really surprising how long it has taken for customer experience to be recognised as a key […]

707, 2015

Scanning Changes in the Defence Landscape

July 7th, 2015|Comments Off on Scanning Changes in the Defence Landscape

Serco Consulting has launched our 2015 Defence survey. The purpose of this survey is to help us to better understand the impact of changes currently […]

2606, 2015

Agency Spend – A Wicked Problem

June 26th, 2015|Comments Off on Agency Spend – A Wicked Problem

Lord Carter’s interim report on Operational Productivity in the NHS identified Agency nursing spend as a primary opportunity for improvement. Agency nursing cost NHS […]

2506, 2015

Delivering More with Less: Meeting Citizen Needs in Times of Austerity

June 25th, 2015|Comments Off on Delivering More with Less: Meeting Citizen Needs in Times of Austerity

Serco Consulting are hosting a roundtable discussion on how local authorities can continue to meet customer’s needs in times of austerity. The event will be […]

Videos

Serco in Action – Dubai Metro

June 10th, 2014|Comments Off on Serco in Action – Dubai Metro

Serco – Bringing Services to Life

January 31st, 2014|Comments Off on Serco – Bringing Services to Life

Charity Work

  • Homeless charity

Helping the Homeless

September 26th, 2014|Comments Off on Helping the Homeless

Serco employees have made sure old uniforms will be put to good use by donating […]

  • Bikeride

London to Brighton Bike Ride

September 25th, 2014|Comments Off on London to Brighton Bike Ride

A team of cyclists from Serco Consulting completed a gruelling 73 miles off-road bike-ride from […]

  • Trio

Serco Trio Scale New Heights

August 4th, 2014|Comments Off on Serco Trio Scale New Heights

Serco employees have made sure old uniforms will be put to good use by donating […]

  • logo3

Consultant Volunteers as International Citizen in Zimbabwe

January 13th, 2014|Comments Off on Consultant Volunteers as International Citizen in Zimbabwe

Serco Consultant Susannah Johnson has returned from a three months sabbatical in Zimbabwe as part […]

  • kilimanjaro

Consultants Conquer Kilimanjaro

December 11th, 2013|Comments Off on Consultants Conquer Kilimanjaro

Four members of the Serco Consulting team climbed Mount Kilimanjaro in November and raised thousands […]